Refund & Cancellation Policy

1. Syncify Breakthrough Challenge

You may cancel for a full refund up to 3 days after purchase, provided the Challenge has not yet begun. Once Day 1 begins, we offer a satisfaction guarantee: attend Day 1 in full, and if the work is not right for you, email us before Day 2 starts and we will refund you in full. After Day 2 begins, or where a participant does not attend without notifying us in advance, the fee is non-refundable. In place of a refund you may make a one-time transfer of your seat to the next scheduled cohort, if you tell us before the event begins.

2. 1:1 Clarity Session

You may reschedule a Clarity Session at no charge with at least 48 hours' notice before the booked time. Cancellations made with more than 48 hours' notice are eligible for a full refund. Within 48 hours of the session, or for a missed session without notice, the fee is non-refundable, though we will always try to offer one reschedule as a courtesy.

3. Syncify Hub memberships (Silver, Gold, Diamond)

Because memberships unlock digital course material and live sessions immediately, refunds are handled as follows. You may request a full refund within 7 days of purchase, provided you have not downloaded the course material or attended a live session during that period. Once material has been accessed or a live session attended, the purchase is non-refundable for that term. For annual memberships (Gold and Diamond), renewals may be cancelled at any time before the next billing date to stop future charges; already-paid terms are not refunded on a pro-rata basis.

4. Corporate facilitation

Corporate engagements are scheduled and staffed to order. Deposits secure a date and are non-refundable once the date is confirmed. Rescheduling is available with at least 14 days' notice before the engagement, subject to availability. Specific terms for each engagement are set out in the proposal or agreement you sign with us; where those terms differ from this page, the signed agreement governs.

5. How to request a refund or transfer

Email connect@soulsyncify.com with your name, the program purchased, your order or payment reference, and the reason for your request. We aim to respond within 2 business days.

6. How refunds are processed

Approved refunds are issued to your original payment method within 7–14 business days of approval. Depending on your bank or card provider, it may take a further few days for the amount to appear on your statement. Any third-party payment-gateway or currency-conversion fees are outside our control.

7. Your statutory rights

Nothing in this policy limits or overrides the rights available to you under the Consumer Protection Act, 2019 and other applicable law in India. International customers keep any stronger rights granted by the consumer law of their country of residence. Where the law gives you a stronger right than this policy, that law applies.

8. Governing law & jurisdiction

This policy, and every purchase made through Soul Syncify, is governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with a purchase or this policy is subject to the exclusive jurisdiction of the competent courts in India.

9. Changes to this policy

We may update this policy from time to time. The version in force at the time of your purchase is the one that applies to that purchase. The "last updated" date above shows when this page was last revised.

10. Contact

Questions about this policy? Email connect@soulsyncify.com. We aim to respond within 2 business days.